A client has a right to exchange delivered goods to analogous goods of different size, form, color, model or complexity or to return goods he dislikes. This right can be exercised in 14 days from the moment of delivery (the moment when a client or his representative signs a delivery document). An exchange or return is possible only when exchanged or returned goods meet these requirements:
a) were not used;
b) were not spoilt or damaged;
c) consumption and usage functions were preserved;
d) marketable appearance was preserved.
In all cases goods must be returned in original package including attached Baltic Linen or manufacturers’ labels and stickers. A client must present purchase documents when returning Baltic Linen goods.
Every case is carried out individually. In cases when goods are returned without a wish to exchange then a sum paid for ordered goods is refunded not later than 14 days from the moment “Baltijos Linai” receives returned goods. A sum spent for delivery of goods is non-refundable.